what makes change work

McKinsey survey just out (download pdf 631kb here) confirms the importance of not only setting clear goals for transformational change in organisations, but the need to bring people along the journey. Results show this is best done by engaging staff early and widely and leading the way from the top. Engagement requires clear, success-oriented and ongoing communication as the principle tactic in a range of means to motivate staff.  Where new systems are a catalyst for process or behavioural change, the same applies - get people in board with the benefits, and understanding what is happening all along the way, the the results are more likely to be what you intend.